Accessibility

Mobility equipment

Accessible parking is available close to the entrance of the zoo. Mobility scooters, wheelchairs, and strollers are available to hire on arrival at the Visitor Centre. Mobility scooters are £18, wheelchairs are £6, single strollers are £10 and double strollers are £14.

This hire fee allows us to keep the equipment in top condition, with maintenance checks every six weeks. Part of the fee will be reinvested back into the zoo.

If you would like to book one in advance or find out more information about them, please call our admissions desk on 01534 860071 or email visitor.centre@durrell.org

Assistance dogs

Assistance dogs are permitted at the zoo, under specific conditions.

Please bring all necessary paperwork relating to the animal and its role with you, without this entry may not be permitted.

Dogs are not permitted in any walkthrough areas which include Jewels of the Forest, Lemur Pontoon, Butterfly Kaleidoscope, Kirindy aviary and behind the scenes areas.

If you'd like to visit the zoo with an assistance dog, please contact visitor.centre@durrell.org in advance. A member of the team will meet you on arrival to advise your best route around the zoo.

Toilets

Accessible toilets are available at Café Firefly in the Visitor Centre, the Discovery Centre and Café Dodo. Other toilets are located next to the bear enclosure and outside of Butterfly Kaleidoscope.

Baby changing facilities are available at Café Firefly, Café Dodo, and next to the bear enclosure.

Jersey Zoo is Sensory Inclusive™

To make sure a visit to Jersey Zoo is a positive experience for everyone, we’ve partnered with KultureCity to provide support and resources for visitors with sensory differences.